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Motor Claim Process

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Step One
Call 011 500 80 80 (LOLC General Insurance Customer Care Centre) and inform about the accident to us.
Step Two
If the visiting Assessor or the Customer Care Centre agent has requested you to report the accident to the police, please do so. (According to the Motor Traffic Act of Sri Lanka it is mandatory that all motor vehicle accidents are reported to the nearest Police Station).
Step Three
If the visiting Assessor has offered an onsite offer please ensure that the Claim Form which is handed over to you by the Assessor is duly signed in order for the payment to be processed.
Step Four
If no onsite offer is made by the Assessor, please obtain an estimate for the repairs and Fax the estimate to 011 5 922 471 or Viber a clear image of the estimate to 077 200 80 80.
Confirm the receipt of the estimate by calling the LOLC General Insurance Care Centre on 011 500 80 80.
Step Five
The approval for the repair will be given by The Engineering unit or the Assessor who will be visiting the garage/location convenient to you.
Step Six
After completion of repairs, please submit the following documents to the nearest LOLC Branch, CLC (Commercial Leasing) Branch or LOLC General Insurance Head Office at No. 481, T B Jayah Mawatha, Colombo-10.
  1. a. Duly completed Claim Form with your signature

  2. b. Copy of the Driver’s License

  3. c. All bills (final bills) related to the claim/accident.

  4. d. If the payment is to be drawn in favour of the garage - please advise this in writing to us.

Step Seven
On requisition please provide the vehicle for an after Repair Inspection. All salvage items should be in the custody of the insured until the claim is finalized. If requested, these items should be handed over to the company (LOLC General Insurance Co Ltd). All invoices inclusive of VAT should be addressed to LOLC General Insurance Co Ltd.
For enquiries, please contact Insurance Care Centre on 011 500 80 80